At the conclusion of this lesson, participants will be able to:
1. Describe who their customers are.
2. Explain the importance, benefits, and principles of customer service.
3. Describe different ways to provide quality customer service.
4. Use rules of courtesy to create a good impression.
5. Describe how to make the most of personal appearance and attitude.
6. Use good telephone techniques.
7. Name common complaints and causes of customer dissatisfaction.
8. Explain how to help unhappy or dissatisfied customers.